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Patient Participation Group

The Patient Participation Group is a group of registered patients who meet on a regular basis to discuss the range of services offered by the Practice. The meetings offer an opportunity for patients to make suggestions and discuss ways in which the practice can improve the services we offer, for all patients.

You will be able to give us feedback on the range and quality of our services and tell us where positive changes could be made. Our aim is to reach a wide range of patients so we get views from across our population in order to make improvements that suit everyone. To make it suitable for everyone, the meetings will be a mixture of virtual and face-to-face gatherings. Please note that the PPG group doesn’t include staff members of the practice. Although they may be in attendance, the practice do not manage or participate in the organisation of the members or the meetings. This also means that when signing up, your contact details are shared with the Chair of the PPG, who is also not a staff member of the Practice.

What will be involved?

The main role of the group is to give us feedback through the meetings and from time-to-time, via surveys. Patients will be asked a series of simple questions and the results will be fed back to the practice. The proposal of improvements will be reviewed by the practice and suitable, positive improvements could be made. There may also be volunteering opportunities within the practice at events that we hold, for example at our flu clinics. At the end of the year we will publish the results of our achievements and improvements from the year.

What will I have to do?

If you wish to participate or are interested in any further information, please complete the online form by clicking on the button shown below. Please note that the Chair the PPG will be a patient of the Practice and not a staff member:

Signing up slips are also available in reception at each site.

Please note that the PPG cannot become involved in matters of a medical or clinical nature. Nor is the purpose of the PPG to deal with complaints.

Patient Participation Group (PPG) Frequently asked questions:


Q. Why are you asking people for their contact details?
A. We want to talk to people about the surgery and how well we are doing to identify areas of improvement.

Q. Will my doctor see this information?
A. No. It is purely to contact patients to ask them questions about the surgery and how well we are doing. Your doctor will only see the overall results.

Q. Will the questions you ask me be medical or personal?
A. They will be general questions about the practice, how we are providing services and what we can do to improve them.

Q. Who else will be able to access my contact details?
A. The Chair of the Patient Group who will be a registered patient of the Medical Practice and the Practice team members who monitor the email inbox.

Q. How often will you contact me?
A. Not very often – possibly once or twice a year.

Q. What is a patient representative group?
A. It is a group of volunteer patients who are involved in shaping services to patients

Q. Do I have to take part in the group?
A. No, but if you change your mind, please let us know.

Q. What if I no longer wish to be on the contact list or I leave the surgery?
A. We will ask you to let us know if you do not wish to receive further messages. If you leave the practice, you will no longer be eligible to remain on the group.

The National Association of Patient Participation

This association aims to promote the role and benefits of PPGs to patients, the public and health professionals, to create more understanding of the value of true patient participation also to promote the support available from N.A.P.P. Find out more about them click here.

Click the following link to see the Healthwatch guide to Patient Participation Groups, a best guide for both patients and the practice: PPG toolkit 2023_0.pdf (healthwatchcambridgeshire.co.uk)

PPG Meeting dates 2024

Wednesday 10th July 2024
Wednesday 18th September 2024
Wednesday 20th November 2024

Staff Presentations from PPG Meetings

The information you supply us will be used lawfully, in accordance with the Data Protection Act 2018. The Data Protection Act 2018 gives you the right to know what information is held about you and sets out rules to make sure that this information is handled properly.