Practice Team

Management Team

The Management Team manage all of the business aspects of the Practice such as making sure that the right systems and the right people are in place, at the right time, in order to provide a high quality of patient care, human resources, finance, patient safety, premises, equipment and IT (information technology). The Management team supports the Reception and Admin Teams, the Clinical team and all other medical professionals who we work with to deliver patient services. They also help to develop and extend services, leading to enhanced patient experiences and care.

Helena Papworth
Business Manager MSc. PGDip (Management) Partner

Anita Palmer
Practice Manager

Leila Mills
Operational Lead

Terrie-Lea Bowen
Operational Support

GP Assistants

The GP Assistant teams support the clinical team by communicating with patients on the phone, in person and via our online platform, AccuRx. They coordinate and organise appointments and documentation to facilitate the smooth running of the practice in addition to support delivery of quality patient care. The team have a very demanding role which additionally includes repeat prescription requests, referral letters and forms for patents, processing new registrations to the surgery and deductions when patients leave the surgery.  Processing the flow of both paper and electronic letters and results for patients, assist with safeguarding administrative tasks. They are there to assist you and we would ask you to be patient during peak times, when the staff have to handle a large volume of calls and enquiries. They may ask you a small amount of personal information about your medical condition – this information is used to ensure your call is dealt with by the correct Clinician and assist fellow Healthcare Professionals who work within the Practice to manage your healthcare and well-being

All staff adhere to the Practice’s Confidentiality Policy and Data Protection Act 2018.