The Covid19 pandemic has added to the strain on all NHS services. As a result of this, waiting list times for outpatient and specialist appointments and procedures have increased for everybody.
We appreciate that this can cause worry and uncertainty about when you will eventually receive an appointment. The practice has no direct access to the hospital appointment lists.
If you have been referred by your GP/are waiting for :
- An outpatient appointment
- An appointment for hospital tests (eg scans)
- A date for an operation or other treatment
- A follow-up from your hospital team
and you have a query about what is happening, please contact the Patient Helpdesk on 0800 048 5800.
Only call the practice if your condition has genuinely deteriorated, when you will be reviewed by one of the clinical team and appropriate action can be taken in regard to your care.
Suggested message for GP practice telephone system:
The Covid19 pandemic has added to the strain on all NHS services and waiting times for specialist appointments and procedures has increased for everyone.
If you have been referred by a clinician at this practice for further investigation and you have not heard about your outpatient appointment, hospital test or follow up appointment, please hang up and dial the Patient Helpdesk on 0800 048 5800. This is a freephone number and you will not be charged for the call.
If your condition has genuinely deteriorated, please continue to hold and speak to the receptionist who will refer you to the clinical team.