Need help with a non-urgent medical or admin request? Contact us online.

Online Services

Online services offer our patients the opportunity to order prescriptions, arrange appointments, view test results and view part of their medical record online. The flexibility allows you to undertake these admin actions during times that are most convenient for them, not just during the surgery opening hours. Below, you will find some information around 2 methods of accessing online services.

The NHS App

The App is easy to download and set up and it allows access to a range of services, even if you already have SystmOnline.

The NHS App will verify your identity without you needing to bring down proof of ID to the practice. This is ideal when we’re limiting face to face contact to keep everyone as safe as possible.  It also means you can set it up at any time that suits you. 

The NHS App is available for all smartphones and allows you to:

  • Book GP Appointments – no waiting to get through on the phone
    • Order repeat prescriptions 
    • Check your symptoms
    • Send us a secure message
    • See your medical record
    • Cancel appointments easily without waiting to get through on the phone

If you would like to find out more about the App and its facilities please see the following link:

Or go straight to the App Store or Google Play and download the App to your smartphone or tablet.


SystmOnline is a website which allows you to:

· Manage your appointments. Including booking and cancelling your appointments.

· Manage your prescriptions. Including ordering your prescription and checking the status of your requests. You can also change your nominated pharmacy.

· Send and receive secure messages to the practice (for non-urgent requests only)

· Update/change your contact details. Including your address, telephone number, marital status, consenting to receive SMS text messages and your preferred method of contact.

· Complete health questionnaires. For example you can let us know your smoking status and your alcohol consumption.

· View parts of your medical records. There are two types of access available. Summary Record Access allows you to view allergies, medications, immunisations and other information as per your SCR preferences. Detailed Coded Record access (DCR) will allow you to view additional coded entries, including but not limited to: test results, values such as height, weight, blood pressure, referrals, diagnoses and procedures. Please note DCR is only available for patients aged 16 years and over. In the event of special circumstances, access for DCR for under 16’s may be considered and granted at a clinicians discretion. Benefits of using SystmOnline:

· It’s available 24 hours a day, 7 days a week, allowing you to access our services at your own convenience.

· It could save you a trip or a phone call to the surgery. You can use SystmOnline at home, at work or on the go, anywhere that you can connect to the internet!*

· You can nominate a representative to access your SystmOnline services on your behalf. This is known as “proxy access”. *SystmOnline is only available from within the UK.